Privacy & Cookie Policy

Last updated: July 14, 2025

1. Introduction

Aesthetics by Vivi (“we,” “us,” “our”) respects your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you visit aestheticsbyvivi.com (“Site”), contact us, or sign up for services or updates. By using the Site, you consent to the practices described below.

2. Information We Collect

  • Information You Provide: We collect personal information you voluntarily provide, including your name, email, and phone number through contact forms, newsletter sign-ups, and appointment inquiries.
  • Automatically Collected: We collect data such as browser type, device info, IP address, pages visited, and usage patterns using cookies and tracking tools.
  • Third-Party Sources: We may receive information from marketing or analytics services (e.g. Google Analytics).

3. How We Use Your Data

  • To respond to inquiries and appointment requests
  • To send marketing emails (with consent)
  • To send SMS updates (with explicit opt-in)
  • To improve site performance and user experience
  • To deliver relevant advertising via platforms like Google Ads

4. Legal Basis for Processing

  • Consent: For marketing emails, SMS, and cookie use
  • Contractual Necessity: To communicate about services you request
  • Legitimate Interest: To operate and improve our business

5. Cookies & Tracking Technologies

  • Cookies: We use cookies for functionality, analytics (Google Analytics), and marketing (Google Ads remarketing).
  • Consent: U.S. visitors will see a notice. EU/UK visitors will be shown an opt-in banner. You may change cookie settings any time.
  • Control: You can manage cookies through your browser or the cookie banner tool.

6. Marketing Communications

  • Email: We only send marketing emails if you opt in. Each email contains an unsubscribe link.
  • SMS: If you opt in, we may send promotional or transactional SMS messages. Message and data rates may apply. Frequency may vary. Text STOP to unsubscribe.

7. Third-Party Services & Tools

We use trusted vendors and services, including:

  • Google Analytics (analytics)
  • Google Ads (advertising and remarketing)
  • Mailchimp or similar (email campaigns)
  • SMS provider (for SMS communications)
  • Google reCAPTCHA (form spam prevention, governed by Google’s Privacy Policy and Terms of Service)

8. Data Retention

We retain your data only as long as necessary for its original purpose or to comply with legal obligations. You may request deletion at any time.

9. Your Rights

Depending on your location, you may:

  • Request access to your personal data
  • Request updates or deletion
  • Withdraw consent
  • Object to certain types of processing

To make a request, email us at NurseVivi@AestheticsByVivi.com.

10. Data Security

We use security measures such as SSL encryption, spam prevention tools, and secure servers to protect your information. However, no method of transmission over the internet is 100% secure.

11. Policy Updates

We may update this policy occasionally. The updated version will always appear on this page with a revised date. Material changes will be announced prominently.

12. Contact Us

Questions or privacy requests? Reach out at: